Guest Experience Waiter – Warm, Detail-Driven Service

The Groucho Club, Limited.; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Wagestream

Nutritious meals

Pension scheme

Employee Assistance Programme

Refer a Friend

Job summary

The Groucho Club in London is seeking a Restaurant Waiter/Waitress who believes great hospitality goes beyond taking orders, focusing on making members feel welcome and looked after.

You will work with kitchen and bar teams to deliver a seamless dining experience from arrival to departure, building rapport with regulars and guiding guests through the menu with warmth and professionalism.

Qualifications

• Experience in a restaurant or hospitality environment.
• Excellent food and beverage knowledge, or a willingness to learn.
• Strong communication skills and confidence engaging with members and guests.
• Reliable, flexible, and eager to contribute to the success of the team.

Responsibilities

• Delivering exceptional food and beverage service across our restaurants.
• Greeting and serving members and guests with warmth, confidence, and professionalism.
• Building genuine rapport with regular members and becoming familiar with their preferences.
• Taking accurate food and drink orders and ensuring they are entered correctly into the ordering system.
• Confidently guiding guests through the menu, drinks selection, and wine list.
• Providing knowledgeable recommendations and promoting additional items where appropriate.
• Serving food and beverages promptly, efficiently, and to the Club's high standards.
• Working closely with the kitchen and bar teams to ensure smooth and coordinated service.
• Monitoring guest satisfaction and anticipating needs before they arise.
• Preparing and maintaining immaculate service stations throughout your shift.
• Completing mise en place, including polishing cutlery and glassware and stocking service areas.
• Clearing and resetting tables efficiently while maintaining a polished dining environment.
• Ensuring all restaurant areas are clean, organised, and ready for service.
• Handling member requests and concerns professionally, escalating issues when required.
• Following all food hygiene, health and safety, and Club procedures at all times.

Skills

Experience in restaurant/hospitality

Strong communication

Guest focus

Attention to detail

Job description

The Groucho Club in London is seeking a Restaurant Waiter/Waitress who believes great hospitality goes beyond taking orders, focusing on making members feel welcome and looked after.

You will work with kitchen and bar teams to deliver a seamless dining experience from arrival to departure, building rapport with regulars and guiding guests through the menu with warmth and professionalism.