Guest Experience Waiter - Warm Hospitality

The Groucho Club - Restaurants; Greater London; Vor Ort; GBP 12.000 - 17.000; Vollzeit

Benefits dieser Stelle

28 days holiday including bank holiday

Wagestream

Nutritious meals

Pension scheme

Employee Assistance Programme

Refer a Friend Scheme

Zusammenfassung

The Groucho Club invites applications for a Restaurant Waiter to deliver exceptional hospitality across our venues in London. You will greet members with warmth, guide them through the menu, and ensure a seamless dining experience from arrival to departure.

Bring prior restaurant experience, a passion for guest service, and a professional, friendly approach. You will collaborate with kitchen and bar teams to maintain high standards and personalise guest interactions.

Qualifikationen

• Experience in a restaurant or hospitality environment.
• Genuine passion for hospitality and creating exceptional guest experiences.
• Excellent food and beverage knowledge, or willingness to learn.
• Strong communication skills and confidence engaging with members and guests.
• Warm, friendly, and professional demeanor.
• Attention to detail and delivering high standards.
• Ability to stay calm, organized, and positive in a busy service environment.

Aufgaben

• Delivering exceptional food and beverage service across our restaurants.
• Greeting and serving members and guests with warmth, confidence, and professionalism.
• Building genuine rapport with regular members and becoming familiar with their preferences.
• Taking accurate food and drink orders and ensuring they are entered correctly into the ordering system.
• Confidently guiding guests through the menu, drinks selection, and wine list.
• Providing knowledgeable recommendations and promoting additional items where appropriate.
• Serving food and beverages promptly, efficiently, and to the Club's high standards.
• Working closely with the kitchen and bar teams to ensure smooth and coordinated service.
• Monitoring guest satisfaction and anticipating needs before they arise.
• Preparing and maintaining immaculate service stations throughout your shift.
• Completing mise en place, including polishing cutlery and glassware and stocking service areas.
• Clearing and resetting tables efficiently while maintaining a polished dining environment.
• Ensuring all restaurant areas are clean, organised, and ready for service.
• Handling member requests and concerns professionally, escalating issues when required.
• Following all food hygiene, health and safety, and Club procedures at all times.

Kenntnisse

Hospitality experience

Customer service

Communication skills

Attention to detail

Team player

Calm under pressure

Jobbeschreibung

The Groucho Club invites applications for a Restaurant Waiter to deliver exceptional hospitality across our venues in London. You will greet members with warmth, guide them through the menu, and ensure a seamless dining experience from arrival to departure.

Bring prior restaurant experience, a passion for guest service, and a professional, friendly approach. You will collaborate with kitchen and bar teams to maintain high standards and personalise guest interactions.