Cocktail Waiter / Waitress — Guest Experience Lead

The Groucho Club; Greater London; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Wagestream to support your financial

28 days holiday inc. bank holidays,pro

Nutritious meals made by our team

Pension scheme

Employee Assistance Programme with Hos

Refer a Friend Scheme - earn up to £1,

Job summary

The Groucho Club in London is seeking a Cocktail Waiter or Waitress who delivers memorable experiences, with energy and personality across our cocktail, wine, champagne and spirits offering. You’ll be the face of our bars, providing exceptional service to members and guests while confidently navigating our menu.

We value a warm, professional approach, strong drinks knowledge, and the ability to build relationships with regular members.

Qualifications

• Experience in a bar, cocktail, restaurant or hospitality environment.
• Passion for hospitality and creating exceptional guest experiences.
• Strong drinks knowledge or willingness to develop expertise.
• Excellent communication and confidence when engaging with members and guests.
• A warm, energetic and professional approach.

Responsibilities

• Deliver exceptional drinks, snacks and bar food service across bars and member spaces.
• Greet and serve members and guests with warmth, confidence and professionalism.
• Build relationships with regular members and learn their preferences.
• Take accurate food and beverage orders and enter them correctly.
• Guide members through the cocktail menu, wine list and champagne offerings.
• Provide knowledgeable recommendations and promote additional items where appropriate.
• Serve drinks and food efficiently to high standards.
• Monitor guest satisfaction and anticipate needs.
• Contribute to a vibrant and welcoming bar floor atmosphere.
• Prepare and maintain immaculate waiter stations during shifts.
• Complete service prep, replenish stock and ready areas for service.
• Clear tables, maintain presentation and keep service areas tidy.
• Process bills accurately and collect payments promptly.
• Support responsible alcohol service and guest wellbeing.
• Handle member requests professionally and escalate when needed.

Skills

Hospitality experience

Drinks knowledge

Communication skills

Customer service

Job description

The Groucho Club in London is seeking a Cocktail Waiter or Waitress who delivers memorable experiences, with energy and personality across our cocktail, wine, champagne and spirits offering. You’ll be the face of our bars, providing exceptional service to members and guests while confidently navigating our menu.

We value a warm, professional approach, strong drinks knowledge, and the ability to build relationships with regular members.