Guest Experience Host — Restaurant Waiter

The Groucho Club - Restaurants; City of Westminster; Vor Ort; GBP 20.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive salary

28 days holiday including bank hols

Wagestream to support your financial

Nutritious meals prepared by our team

Pension scheme

Employee Assistance Programme with Hos

Refer a Friend Scheme – earn up to £1,

Zusammenfassung

The Groucho Club in London’s Soho seeks a Restaurant Waiter or Waitress to deliver warm, professional service and make every guest feel welcomed. You’ll guide menus, suggest wines, and collaborate with kitchen and bar teams to ensure a seamless dining experience from arrival to departure.

Experience in hospitality is preferred; strong F&B knowledge and a genuine passion for guest experiences are essential. You’ll stay calm in a fast-paced service, build rapport with regulars, and contribute to

Qualifikationen

• Experience in a restaurant or hospitality environment.
• A genuine passion for hospitality and creating exceptional guest experiences.
• Excellent food and beverage knowledge, or a willingness to learn.
• Strong communication skills and confidence engaging with members and guests.
• A naturally warm, friendly, and professional approach.
• Strong attention to detail and pride in delivering high standards.
• The ability to stay calm, organised, and positive in a busy service environment.
• A proactive team player who enjoys working collaboratively.
• Reliable, flexible, and eager to contribute to the success of the team.
• Someone who understands that every interaction shapes a member's experience.

Aufgaben

• Delivering exceptional food and beverage service across our restaurants.
• Greeting and serving members and guests with warmth, confidence, and professionalism.
• Building genuine rapport with regular members and becoming familiar with their preferences.
• Taking accurate food and drink orders and ensuring they are entered correctly into the ordering system.
• Confidently guiding guests through the menu, drinks selection, and wine list.
• Providing knowledgeable recommendations and promoting additional items where appropriate.
• Serving food and beverages promptly, efficiently, and to the Club's high standards.
• Working closely with the kitchen and bar teams to ensure smooth and coordinated service.
• Monitoring guest satisfaction and anticipating needs before they arise.
• Preparing and maintaining immaculate service stations throughout your shift.
• Completing mise en place, including polishing cutlery and glassware and stocking service areas.
• Clearing and resetting tables efficiently while maintaining a polished dining environment.
• Ensuring all restaurant areas are clean, organised, and ready for service.
• Handling member requests and concerns professionally, escalating issues when required.
• Following all food hygiene, health and safety, and Club procedures at all times.

Kenntnisse

Restaurant experience

Hospitality passion

F&B knowledge

Communication skills

Warm professionalism

Attention to detail

Calm under pressure

Team player

Reliability & flexibility

Customer experience mindset

Jobbeschreibung

The Groucho Club in London’s Soho seeks a Restaurant Waiter or Waitress to deliver warm, professional service and make every guest feel welcomed. You’ll guide menus, suggest wines, and collaborate with kitchen and bar teams to ensure a seamless dining experience from arrival to departure.

Experience in hospitality is preferred; strong F&B knowledge and a genuine passion for guest experiences are essential. You’ll stay calm in a fast-paced service, build rapport with regulars, and contribute to