Waiter

The Groucho Club - Restaurants; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days holiday including bank holiday

Wagestream

Nutritious meals

Pension scheme

Employee Assistance Programme

Refer a Friend Scheme

Job summary

The Groucho Club invites applications for a Restaurant Waiter to deliver exceptional hospitality across our venues in London. You will greet members with warmth, guide them through the menu, and ensure a seamless dining experience from arrival to departure.

Bring prior restaurant experience, a passion for guest service, and a professional, friendly approach. You will collaborate with kitchen and bar teams to maintain high standards and personalise guest interactions.

Qualifications

• Experience in a restaurant or hospitality environment.
• Genuine passion for hospitality and creating exceptional guest experiences.
• Excellent food and beverage knowledge, or willingness to learn.
• Strong communication skills and confidence engaging with members and guests.
• Warm, friendly, and professional demeanor.
• Attention to detail and delivering high standards.
• Ability to stay calm, organized, and positive in a busy service environment.

Responsibilities

• Delivering exceptional food and beverage service across our restaurants.
• Greeting and serving members and guests with warmth, confidence, and professionalism.
• Building genuine rapport with regular members and becoming familiar with their preferences.
• Taking accurate food and drink orders and ensuring they are entered correctly into the ordering system.
• Confidently guiding guests through the menu, drinks selection, and wine list.
• Providing knowledgeable recommendations and promoting additional items where appropriate.
• Serving food and beverages promptly, efficiently, and to the Club's high standards.
• Working closely with the kitchen and bar teams to ensure smooth and coordinated service.
• Monitoring guest satisfaction and anticipating needs before they arise.
• Preparing and maintaining immaculate service stations throughout your shift.
• Completing mise en place, including polishing cutlery and glassware and stocking service areas.
• Clearing and resetting tables efficiently while maintaining a polished dining environment.
• Ensuring all restaurant areas are clean, organised, and ready for service.
• Handling member requests and concerns professionally, escalating issues when required.
• Following all food hygiene, health and safety, and Club procedures at all times.

Skills

Hospitality experience

Customer service

Communication skills

Attention to detail

Team player

Calm under pressure

Job description

About The Groucho Club

The Groucho exists to keep Soho's artistic, liberal spirit burning bright, and to champion London’s role as a creative powerhouse on the world stage. A joyful, generous and welcoming space for ideas, creative life and the occasional late night.

Born in 1985 as the antidote to the cloistered gentlemen’s clubs of London’s Mayfair, The Groucho Club was founded on a radical idea: that good company is the kind chosen by ideas rather than status, that emerging voices belong in the same room as established ones, and that culture is made through conversation, collision and curiosity.

Forty years on, that belief still drives everything we do. We exist to facilitate the conversations that shape culture now and next, to back the people making it, and to keep Soho generous, welcoming and alive to creative possibility. We host, we don't serve.

Members and guests are people we know, not names on a list.

Restaurant Waiter

We're looking for a Restaurant Waiter or Waitress who believes great hospitality is about more than taking orders and serving food. It's about making people feel welcome, seen, and genuinely looked after.

You'll be the face of The Groucho Club for many of our members and guests, bringing warmth, personality, and professionalism to every interaction. Whether you're guiding a member through the menu, recommending the perfect wine, or simply remembering how they take their coffee, you'll understand that exceptional service is built on attention to detail and authentic connection.

You’ll thrive in a fast-paced environment, work closely with our kitchen and bar teams, and take pride in delivering a seamless dining experience from the moment guests arrive until they leave.

What You'll Be Doing

• Delivering exceptional food and beverage service across our restaurants.
• Greeting and serving members and guests with warmth, confidence, and professionalism.
• Building genuine rapport with regular members and becoming familiar with their preferences.
• Taking accurate food and drink orders and ensuring they are entered correctly into the ordering system.
• Confidently guiding guests through the menu, drinks selection, and wine list.
• Providing knowledgeable recommendations and promoting additional items where appropriate.
• Serving food and beverages promptly, efficiently, and to the Club's high standards.
• Working closely with the kitchen and bar teams to ensure smooth and coordinated service.
• Monitoring guest satisfaction and anticipating needs before they arise.
• Preparing and maintaining immaculate service stations throughout your shift.
• Completing mise en place, including polishing cutlery and glassware and stocking service areas.
• Clearing and resetting tables efficiently while maintaining a polished dining environment.
• Ensuring all restaurant areas are clean, organised, and ready for service.
• Handling member requests and concerns professionally, escalating issues when required.
• Following all food hygiene, health and safety, and Club procedures at all times.

What Makes You a Great Fit

• Experience in a restaurant or hospitality environment.
• A genuine passion for hospitality and creating exceptional guest experiences.
• Excellent food and beverage knowledge, or a willingness to learn.
• Strong communication skills and confidence engaging with members and guests.
• A naturally warm, friendly, and professional approach.
• Strong attention to detail and pride in delivering high standards.
• The ability to stay calm, organised, and positive in a busy service environment.
• A proactive team player who enjoys working collaboratively.Reliable, flexible, and eager to contribute to the success of the team.
• Someone who understands that every interaction shapes a member's experience

Why You'll Love It Here

• Competitive salary.
• 28 days holiday including bank holidays, pro-rata.
• Wagestream to support your financial wellbeing.
• Nutritious meals prepared by our team.
• Pension scheme.
• Employee Assistance Programme with Hospitality Action.
• Refer a Friend Scheme – earn up to £1,000 when you successfully refer a friend.

Eligibility to Work

To be considered for this position, you must have the right to work in the UK. Unfortunately, The Groucho Club cannot offer sponsorship for this role, and applications from candidates requiring visa sponsorship cannot be considered.

Equal Opportunities

The Groucho Club is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.