Guest Experience Team Member – Part-Time Slot Venue

Merkur Slots UK Limited; King's Lynn; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday (incl. BH)

Quarterly bonus scheme

Pension scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Slots UK Ltd is seeking a Part Time Team Member in Kings Lynn for 25 hours per week, with pay £12.84–£13.84 per hour and a night rate of £13.84 between 23:00 and 06:00. The role requires excellent customer service, a friendly welcome, and the ability to work on a rota including weekends and bank holidays.

Benefits include 28 days holiday, a quarterly bonus scheme, pension, life assurance, staff discounts, and employee assistance.

Qualifications

• Experience working in a retail, hospitality or gambling environment
• Experienced delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail
• Industry and compliance training will be given

Responsibilities

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
• To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Skills

Customer service

Communication

Flexible

Attention to detail

Teamwork

Job description

MERKUR Slots UK Ltd is seeking a Part Time Team Member in Kings Lynn for 25 hours per week, with pay £12.84–£13.84 per hour and a night rate of £13.84 between 23:00 and 06:00. The role requires excellent customer service, a friendly welcome, and the ability to work on a rota including weekends and bank holidays.

Benefits include 28 days holiday, a quarterly bonus scheme, pension, life assurance, staff discounts, and employee assistance.