Slots Venue Team Member (Part-Time) - Great Benefits

MERKUR Casino UK; Sydenham; Remote; GBP 18,000 - 20,000; Part time

Benefits offered by this job

28 days holiday (including Bank/Holl)”

Quarterly Bonus Scheme

Pension Scheme

Life Assurance

Store discounts

Employee assistance programme

Job summary

MERKUR Slots in Sydenham is hiring a Team Member on a part-time basis. The role involves welcoming guests, delivering friendly service, and keeping the venue clean and well-presented. Hours per week are 20, with pay between £13.25 and £14.75 per hour, plus a higher night rate from 23:00 to 06:00.

Training is provided, and there are bonus schemes, pension, and employee discounts. You will work on a rota including weekends and bank holidays, gain product knowledge, and contribute to a safe,

Qualifications

• Experience in retail, hospitality or gambling environments.
• Delivering excellent customer service and ensuring a welcoming atmosphere.
• Willingness to learn and develop; flexible to rota including weekends/bank holidays.
• Industry and compliance training will be provided.

Responsibilities

• Maintain high venue housekeeping standards and clean gaming equipment and facilities.
• Conduct service rounds and provide refreshments as per brand guidelines.
• Monitor customer behaviour and intervene when necessary.
• Assist with administration and ensure 100% accuracy of tasks.
• Support promotions to run smoothly and contribute to customer satisfaction.
• Provide excellent customer service and resolve issues following the complaints policy.
• Engage with customers during shifts and log interactions per policies.
• Maintain personal presentation and adhere to brand dress code.

Skills

Customer service

Retail experience

Hospitality experience

Communication skills

Teamwork

Tools

POS systems

Cash handling

Job description

MERKUR Slots in Sydenham is hiring a Team Member on a part-time basis. The role involves welcoming guests, delivering friendly service, and keeping the venue clean and well-presented. Hours per week are 20, with pay between £13.25 and £14.75 per hour, plus a higher night rate from 23:00 to 06:00.

Training is provided, and there are bonus schemes, pension, and employee discounts. You will work on a rota including weekends and bank holidays, gain product knowledge, and contribute to a safe,