Guest Experience Team Member - Part Time (Night Hours)

Merkur Slots UK Limited; East Ham; On-site; GBP 18,000 - 20,000; Part time

Benefits offered by this job

28 days holiday (including Bank & BH)

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers &

Employee assistance programme

Job summary

MERKUR Slots UK Limited is seeking a Team Member to join our Upton Park venue on a part-time basis (24 hours per week). The role focuses on delivering a warm welcome, creating a great gaming experience, and maintaining high standards of service throughout shifts. Night rates apply between 23:00 and 06:00.

Key duties include housekeeping, customer service, promotions support, and accurate administration. The team is central to providing an enjoyable venue experience and maintaining brand

Qualifications

• Experience in retail/hospitality or gambling environments is required.
• Delivering excellent customer service is essential.
• Be flexible and dedicated to the role and hours.
• Attention to detail is important for accuracy and compliance.

Responsibilities

• Maintain venue housekeeping to the highest standard, including gaming equipment, floors, and surfaces.
• Conduct service rounds and offer refreshments in line with brand guidelines.
• Monitor customer behaviour and flag any suspicious or disruptive activity.
• Assist with administration with 100% accuracy as required.
• Support promotions to run smoothly and contribute to success.
• Ensure customer service aligns with company standards and achieves customer satisfaction.
• Own and resolve problems, escalating when needed per the complaints policy.
• Record interactions with customers during shifts in accordance with policy.
• Maintain personal presentation and comply with the brand dress code on duty.
• Build product knowledge to enhance the customer journey and enjoyment.
• Understand safeguarding policies and the 25 rule.

Skills

Retail/hospitality/gambling experience

Customer service excellence

Flexible and dedicated

Attention to detail

Job description

MERKUR Slots UK Limited is seeking a Team Member to join our Upton Park venue on a part-time basis (24 hours per week). The role focuses on delivering a warm welcome, creating a great gaming experience, and maintaining high standards of service throughout shifts. Night rates apply between 23:00 and 06:00.

Key duties include housekeeping, customer service, promotions support, and accurate administration. The team is central to providing an enjoyable venue experience and maintaining brand