Guest Services Associate — Slots (Part Time)

Merkur Slots UK Limited; Bridgwater; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday includes Bank Holidays

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers &

Employee assistance programme

Job summary

MERKUR Slots UK Limited is hiring a part-time Team Member to join our venues in the UK. The role focuses on delivering high-quality customer service in a retail/hospitality environment, maintaining clean gaming areas, and supporting promotions and customer satisfaction throughout shifts.

You will be part of a team that values training, career progression, and a welcoming atmosphere for customers. Night shifts receive a higher rate, and the role includes benefits such as a contributory pension

Qualifications

• Experience working in a retail, hospitality or gambling environment
• Experienced delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail

Responsibilities

• Maintain venue housekeeping to high standards
• Offer service rounds and refreshments per brand guidelines
• Monitor customer behaviour and note suspicious/disruptive activity
• Assist with admin tasks for accuracy
• Support promotions to run smoothly and drive customer satisfaction
• Interact with customers during shifts and log interactions per policies
• Maintain brand-presentable appearance and adhere to dress code
• Build product knowledge to support the customer journey

Skills

Customer service

Retail experience

Hospitality experience

Attention to detail

Flexible / adaptable

Job description

MERKUR Slots UK Limited is hiring a part-time Team Member to join our venues in the UK. The role focuses on delivering high-quality customer service in a retail/hospitality environment, maintaining clean gaming areas, and supporting promotions and customer satisfaction throughout shifts.

You will be part of a team that values training, career progression, and a welcoming atmosphere for customers. Night shifts receive a higher rate, and the role includes benefits such as a contributory pension