Part-Time Slots Team Member – Kings Lynn

MERKUR Casino UK; King's Lynn; Remote; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly bonus scheme

Pension scheme

Life assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots in Kings Lynn is looking for a friendly Team Member to join our Part Time shift. You will help create a welcoming atmosphere, deliver great service and support customers across gaming and retail areas. Hours are 25 per week with a pay rate of £12.84–£13.84 per hour, including a higher night rate between 23:00 and 06:00.

Training, career progression and benefits are available. Applicants should be flexible for weekends/bank holidays, work well in a team, and stay autonomous while

Qualifications

• We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
• Flexibility to work on a rota including weekends and Bank Holidays.
• Ability to work on your own initiative as well as part of a team.

Responsibilities

• Regularly clean gaming equipment, floors, walls and other surfaces to keep the venue at a high standard.
• Provide rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and report any suspicious or disruptive activity.
• Assist with administration to maintain accuracy and support promotions to run smoothly.
• Ensure customer service aligns with company standards and aims for high customer satisfaction.
• Log interactions with customers and escalate as needed according to the policy.
• Maintain a professional appearance per brand dress code during shifts.
• Develop product knowledge to support the customer journey and enjoyment.
• Understand safeguarding policies and apply them as required.

Skills

Communication skills

People skills

Customer service

Retail experience

Hospitality experience

Attention to detail

Willingness to learn

Teamwork

Job description

MERKUR Slots in Kings Lynn is looking for a friendly Team Member to join our Part Time shift. You will help create a welcoming atmosphere, deliver great service and support customers across gaming and retail areas. Hours are 25 per week with a pay rate of £12.84–£13.84 per hour, including a higher night rate between 23:00 and 06:00.

Training, career progression and benefits are available. Applicants should be flexible for weekends/bank holidays, work well in a team, and stay autonomous while