Customer Experience Host – Gaming Venue (Night Shift)

Merkur Slots UK Limited; East Ham; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday (including Bank Hols)

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers &

Employee assistance programme

Job summary

MERKUR Slots UK Limited is hiring a Team Member at Upton Park. The role involves delivering friendly customer service, maintaining venue standards, and supporting promotions and daily operations in a fast-paced entertainment environment.

We offer a 40-hour week with pay £13.25–£14.75 per hour, plus a night rate of £14.75 per hour from 23:00 to 06:00. Training provided; candidates must be flexible for rota shifts including weekends and holidays.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Experienced delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Ensure venue housekeeping is kept to a high standard, including cleaning gaming equipment, floors, walls and other surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and flag suspicious or disruptive activity.
• Assist with administration to 100% accuracy.
• Help promotions run smoothly and successfully.
• Ensure customer service aligns with company standards and results in customer satisfaction.
• Own and resolve problems, escalating where appropriate per policy.
• Interact with customers during shifts and log interactions in policy-compliant ways.
• Maintain personal presentation and follow the brand dress code.
• Provide product knowledge to support the customer journey and enjoyment.
• Understand safeguarding policies (challenge 25) and promote a safe environment.
• Discourage harassment or discrimination against employees, management or customers.

Skills

Customer service

Communication

Teamwork

Flexibility

Initiative

Retail experience

Job description

MERKUR Slots UK Limited is hiring a Team Member at Upton Park. The role involves delivering friendly customer service, maintaining venue standards, and supporting promotions and daily operations in a fast-paced entertainment environment.

We offer a 40-hour week with pay £13.25–£14.75 per hour, plus a night rate of £14.75 per hour from 23:00 to 06:00. Training provided; candidates must be flexible for rota shifts including weekends and holidays.