Night Shift Team Member — Merkur Slots, Bristol

Merkur Slots UK Limited; West of England; In loco; GBP 18.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days holiday (including Bank Hols)

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Descrizione del lavoro

MERKUR Slots UK Ltd in Bristol is seeking a Team Member - Nights to join our market-leading venues. This full-time role offers 40 hours per week, with pay between £12.84 and £13.84 per hour and a night rate of £13.84 for shifts 23:00–06:00.

You will help deliver great customer experiences in a busy retail/gaming environment, work on a rota including weekends and Bank Holidays, and become part of a team that values training, progression and a safe, welcoming workplace.

Competenze

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service skills.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Mansioni

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
• To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Conoscenze

Customer service

Communication skills

Team player

Flexibility

Attention to detail

Descrizione del lavoro

MERKUR Slots UK Ltd in Bristol is seeking a Team Member - Nights to join our market-leading venues. This full-time role offers 40 hours per week, with pay between £12.84 and £13.84 per hour and a night rate of £13.84 for shifts 23:00–06:00.

You will help deliver great customer experiences in a busy retail/gaming environment, work on a rota including weekends and Bank Holidays, and become part of a team that values training, progression and a safe, welcoming workplace.