Guest Experience Host - Casino & Slots

MERKUR Casino UK; East Ham; Remote; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday (incl. Bank Holidays)

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Staff discounts

Employee assistance programme

Job summary

MERKUR Slots is hiring a Team Member for Upton Park. You will deliver friendly service, maintain clean gaming areas, and support promotions while working a 40-hour week. The role requires strong communication, a passion for customer satisfaction, and flexibility to cover weekends and holidays.

Salary ranges from £13.25 to £14.75 per hour with a night rate of £14.75 between 23:00 and 06:00. Full training will be provided, and benefits include holiday entitlement and pension options.

Qualifications

• Excellent communication and people skills.
• Experience in retail, hospitality or gambling environments preferred.
• Willingness to learn and develop.
• Flexible and able to work weekends and Bank Holidays.

Responsibilities

• Maintain high standards of venue housekeeping and cleanliness.
• Deliver friendly, efficient service to players and guests.
• Assist with promotions and customer enquiries to ensure smooth operations.
• Ensure compliance with brand guidelines and safety policies.

Skills

Communication skills

Customer service

Team player

Flexibility

Job description

MERKUR Slots is hiring a Team Member for Upton Park. You will deliver friendly service, maintain clean gaming areas, and support promotions while working a 40-hour week. The role requires strong communication, a passion for customer satisfaction, and flexibility to cover weekends and holidays.

Salary ranges from £13.25 to £14.75 per hour with a night rate of £14.75 between 23:00 and 06:00. Full training will be provided, and benefits include holiday entitlement and pension options.