Guest Experience Team Member – Coventry (Night Shift)

MERKUR Casino UK; Coventry; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a part-time Team Member in Coventry to join our market-leading venues. You will work 30 hours per week, earning £13.08–£14.08 per hour, with a higher night rate of £14.08 between 23:00 and 06:00.

The role focuses on welcoming guests, delivering great service and supporting promotions. We value training and development, offer a contributory pension, life assurance and rewards through our bonus scheme.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Demonstrated ability to deliver excellent customer service.
• Willingness to learn and develop within the role.
• Flexible and dedicated team member with a positive attitude.
• Attention to detail and adherence to standards and policies.
• Industry and compliance training will be provided.

Responsibilities

• Maintain venue housekeeping to a high standard, cleaning gaming equipment, floors and surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and note any suspicious or disruptive activity.
• Provide administration support as required with high accuracy.
• Help promotions run smoothly and contribute to their success.
• Deliver customer service that meets company standards and achieves satisfaction.
• Own and resolve problems, escalate when needed per complaints policy.
• Interact with customers during shifts and log interactions per policy.
• Present a professional image and adhere to the brand dress code.
• Share product knowledge to support the customer journey and enjoyment.
• Understand safeguarding policies and reference them as required.
• Discourage harassment, discrimination or victimisation in the workplace.

Skills

Retail experience

Customer service

Flexible

Attention to detail

Willingness to learn

Job description

MERKUR Casino UK is seeking a part-time Team Member in Coventry to join our market-leading venues. You will work 30 hours per week, earning £13.08–£14.08 per hour, with a higher night rate of £14.08 between 23:00 and 06:00.

The role focuses on welcoming guests, delivering great service and supporting promotions. We value training and development, offer a contributory pension, life assurance and rewards through our bonus scheme.