Guest Experience Associate – Gaming Venue

MERKUR Casino UK; Wolverhampton; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK Ltd in Wolverhampton is hiring a Team Member for 30 hours per week at £12.84–£13.84 per hour. You will help create a warm welcome, deliver great customer service and support a first-class gaming experience.

The role requires flexibility to work weekends and Bank Holidays, and you will be part of a team focused on excellent service, safety, and standards across-store operations. Training is provided.

Qualifications

• Experience in retail, hospitality or gambling environment.
• Excellent customer service experience.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Willingness to work weekends and Bank Holidays.

Responsibilities

• Ensure venue housekeeping is maintained to high standards for gaming equipment, floors and walls.
• Deliver service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and report any suspicious or disruptive activity.
• Assist with administration to achieve 100% accuracy.
• Support promotions to run smoothly and successfully.
• Provide customer service that meets company standards and achieves customer satisfaction.
• Own and resolve problems, escalate when appropriate per complaints policy.
• Interact with customers during shifts and log interactions as required.
• Maintain a high standard of personal presentation in line with brand dress code.

Skills

Customer service

Communication

Teamwork

Flexibility

Attention to detail

Job description

MERKUR Casino UK Ltd in Wolverhampton is hiring a Team Member for 30 hours per week at £12.84–£13.84 per hour. You will help create a warm welcome, deliver great customer service and support a first-class gaming experience.

The role requires flexibility to work weekends and Bank Holidays, and you will be part of a team focused on excellent service, safety, and standards across-store operations. Training is provided.