Night Team Member – Gaming Venue (Part-Time, Ayr)

MERKUR Casino UK; Ayr; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

28 days holiday (including Bank)**

Quarterly Bonus Scheme

Career progression opportunities

Pension scheme

Life assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a Team Member for Nights – Part-Time in Ayr. The role involves creating a welcoming atmosphere, delivering great customer service and maintaining venue standards.

Hours per week: 30. Pay rate: £12.84–£13.84 per hour, with a higher rate of £13.84 per hour between 23:00 and 06:00. The company offers training, progression opportunities and a supportive environment.

Qualifications

• Experience in a retail, hospitality or gambling environment.
• Proven ability to deliver excellent customer service.
• Willingness to learn and develop within the role.
• Flexible and dedicated approach to work.
• Attention to detail in a busy venue.
• Industry and compliance training will be provided.

Responsibilities

• Maintain high venue housekeeping standards for gaming areas and facilities.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and report suspicions or disruptions.
• Assist with administration and achieve accurate 100% results.
• Support promotions to run smoothly and drive customer satisfaction.
• Interact with customers throughout the shift and log interactions per policy.
• Present a professional image and adhere to the brand dress code.

Skills

Retail experience

Customer service

Willingness to learn

Flexibility

Attention to detail

Industry training available

Job description

MERKUR Casino UK is seeking a Team Member for Nights – Part-Time in Ayr. The role involves creating a welcoming atmosphere, delivering great customer service and maintaining venue standards.

Hours per week: 30. Pay rate: £12.84–£13.84 per hour, with a higher rate of £13.84 per hour between 23:00 and 06:00. The company offers training, progression opportunities and a supportive environment.