Guest Experience Supervisor – Front Office

The Grand Hotel, Birmingham; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

£28,000 per annum

Employee meals provided

50% off food & drinks at in-house bars

Discounts on De Vere properties

Exclusive benefit portal access

Annual complimentary stay

Birthday paid day off

Employee referral scheme

Wagestream access

Apprenticeship opportunities

Regular recognition programmes

28 days holiday

Job summary

The Grand Hotel Birmingham is seeking a Reception Supervisor to support the Front Office Manager in daily operations. You will welcome guests, help manage a busy reception team, and act as Duty Manager during shifts.

The role offers a full-time schedule of 40 hours across five days, including early and late shifts, with weekend work on a rota. Key responsibilities include ensuring a warm welcome, leading the reception team, handling guest inquiries, and delivering the high standard of service

Qualifications

• Experience in a hotel reception/front office.
• Warm, professional and confident approach.
• Experience leading a team and making decisions in a busy hotel environment.
• Good IT skills; Opera PMS advantageous.
• Flexibility to work early/late shifts, weekends and Duty Manager shifts.

Responsibilities

• Assist day-to-day reception operations, delivering a warm, professional welcome.
• Support, train and motivate the Reception team.
• Take Duty Manager shifts and provide hotel-wide operational support.
• Manage guest requests and feedback, assist VIP/corporate/entertainment arrivals.
• Collaborate with hotel colleagues to ensure a memorable guest stay.

Skills

Reception experience

Supervisory skills

Guest service

IT skills

Opera PMS

Tools

Opera PMS

Job description

The Grand Hotel Birmingham is seeking a Reception Supervisor to support the Front Office Manager in daily operations. You will welcome guests, help manage a busy reception team, and act as Duty Manager during shifts.

The role offers a full-time schedule of 40 hours across five days, including early and late shifts, with weekend work on a rota. Key responsibilities include ensuring a warm welcome, leading the reception team, handling guest inquiries, and delivering the high standard of service