Reception Supervisor

The Grand Hotel Birmingham; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Staff meals

Discounted stays

Food & drinks discount

Employee referral scheme

Wellbeing support

Birthday day off

Annual complimentary stay

Job summary

The Grand Hotel Birmingham is seeking a Reception Supervisor to support the Front Office Manager in daily operations, ensuring every guest is warmly welcomed, valued and cared for from arrival to departure. You will lead the Reception team, provide training, handle Duty Manager shifts, and coordinate with other departments to deliver the hotel's renowned personal service.

40 hours per week, early and late shifts, weekends on rota.

Qualifications

• Recent experience in hotel reception or front desk.
• Ability to lead a team in a busy hotel.
• Good IT skills; Opera PMS experience is advantageous.

Responsibilities

• Support day-to-day operation of Reception, ensuring a warm, professional welcome and smooth arrival/departure for guests.
• Train and motivate the Reception team to deliver consistently high service standards.
• Take responsibility for Duty Manager shifts and provide operational support across the hotel.
• Manage guest requests and feedback, including VIP, corporate and entertainment arrivals.
• Collaborate with colleagues across the hotel to ensure every guest enjoys a memorable stay.

Skills

Reception experience

Front Office

Team leadership

Tools

Opera PMS

Job description

Take the next step in your reception career at one of Birmingham's most iconic hotels.

At The Grand Hotel Birmingham, we know that every memorable stay starts with a warm welcome. As Reception Supervisor, you'll support the Front Office Manager in the day-to-day operation of Reception, helping to ensure every guest feels welcomed, valued and cared for from the moment they arrive until it's time to say goodbye.

This is a full-time position, working 40 hours per week over five days. The role includes a mixture of early and late shifts, with typical start times from 6.30am/7.00am and finishes between 10.30pm and 11.00pm, including weekends on a rota basis.

You’ll be a visible presence within the department, supporting colleagues during busy shifts, resolving guest queries, acting as Duty Manager and helping to deliver the warm, personal service The Grand Hotel Birmingham is known for.

What You’ll Be Doing As a Reception Supervisor

Supporting the day-to-day operation of Reception, ensuring every guest receives a warm, professional welcome and a seamless arrival and departure experience.

Supporting, training and motivating the Reception team, leading by example to deliver consistently high service standards.

Taking responsibility for Duty Manager shifts, providing operational support across the hotel and responding confidently to guest and colleague enquiries.

Managing guest requests and feedback, supporting VIP, corporate and entertainment arrivals, and taking opportunities to enhance the guest experience.

Working closely with colleagues across the hotel to ensure every guest enjoys a memorable stay.

What We’re Looking For

Previous experience in a Reception, Front Office or supervisory role within a hotel environment.

A warm, professional and confident approach, with the ability to build genuine relationships with guests and colleagues.

Experience supporting and developing a team, with the confidence to make decisions in a busy hotel environment.

Good IT skills; experience using Opera PMS would be advantageous.

Flexibility to work a variety of shifts, including early and late shifts, weekends and Duty Manager shifts.

Benefits

Pay & Benefits

At the Grand Hotel Birmingham make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £28,000 per annum
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season