Reception Supervisor

The Grand Hotel, Birmingham; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

£28,000 per annum

Employee meals provided

50% off food & drinks at in-house bars

Discounts on De Vere properties

Exclusive benefit portal access

Annual complimentary stay

Birthday paid day off

Employee referral scheme

Wagestream access

Apprenticeship opportunities

Regular recognition programmes

28 days holiday

Job summary

The Grand Hotel Birmingham is seeking a Reception Supervisor to support the Front Office Manager in daily operations. You will welcome guests, help manage a busy reception team, and act as Duty Manager during shifts.

The role offers a full-time schedule of 40 hours across five days, including early and late shifts, with weekend work on a rota. Key responsibilities include ensuring a warm welcome, leading the reception team, handling guest inquiries, and delivering the high standard of service

Qualifications

• Experience in a hotel reception/front office.
• Warm, professional and confident approach.
• Experience leading a team and making decisions in a busy hotel environment.
• Good IT skills; Opera PMS advantageous.
• Flexibility to work early/late shifts, weekends and Duty Manager shifts.

Responsibilities

• Assist day-to-day reception operations, delivering a warm, professional welcome.
• Support, train and motivate the Reception team.
• Take Duty Manager shifts and provide hotel-wide operational support.
• Manage guest requests and feedback, assist VIP/corporate/entertainment arrivals.
• Collaborate with hotel colleagues to ensure a memorable guest stay.

Skills

Reception experience

Supervisory skills

Guest service

IT skills

Opera PMS

Tools

Opera PMS

Job description

Take the next step in your reception career at one of Birmingham's most iconic hotels.

At The Grand Hotel Birmingham, we know that every memorable stay starts with a warm welcome. As Reception Supervisor, you'll support the Front Office Manager in the day-to-day operation of Reception, helping to ensure every guest feels welcomed, valued and cared for from the moment they arrive until it's time to say goodbye.

This is a full-time position, working 40 hours per week over five days. The role includes a mixture of early and late shifts, with typical start times from 6.30am/7.00am and finishes between 10.30pm and 11.00pm, including weekends on a rota basis.

You’ll be a visible presence within the department, supporting colleagues during busy shifts, resolving guest queries, acting as Duty Manager and helping to deliver the warm, personal service The Grand Hotel Birmingham is known for.

What you'll be doing as a Reception Supervisor

• Supporting the day-to-day operation of Reception, ensuring every guest receives a warm, professional welcome and a seamless arrival and departure experience.
• Supporting, training and motivating the Reception team, leading by example to deliver consistently high service standards.
• Taking responsibility for Duty Manager shifts, providing operational support across the hotel and responding confidently to guest and colleague enquiries.
• Managing guest requests and feedback, supporting VIP, corporate and entertainment arrivals, and taking opportunities to enhance the guest experience.
• Working closely with colleagues across the hotel to ensure every guest enjoys a memorable stay.

What we're looking for

• Previous experience in a Reception, Front Office or supervisory role within a hotel environment.
• A warm, professional and confident approach, with the ability to build genuine relationships with guests and colleagues.
• Experience supporting and developing a team, with the confidence to make decisions in a busy hotel environment.
• Good IT skills; experience using Opera PMS would be advantageous.
• Flexibility to work a variety of shifts, including early and late shifts, weekends and Duty Manager shifts.

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £28,000 per annum
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.