Guest Experience Supervisor - Front Desk Leadership

La Mon Hotel & Country Club; Moneyreagh; On-site; GBP 17,000 - 22,000; Full time

Job summary

La Mon Hotel & Country Club in Comber, Northern Ireland, is seeking a Reception Supervisor to oversee front desk operations, cash handling and reservations, ensuring guest comfort and satisfaction.

The role includes supervising front desk staff, training, balancing cash, managing the switchboard, handling guest requests, and maintaining records to hotel standards. Applicants must have right to work in the UK and strong English; a professional appearance and reliable transport are essential.

Qualifications

• Experience in front desk operations or hospitality preferred.
• Strong cash-handling and reconciliation abilities.
• Excellent communication and guest-service skills.

Responsibilities

• Maintain and adhere to health and safety policies.
• Greet customers in a friendly and approachable manner.
• Supervise and support front desk receptionists during shifts.
• Train and coach front desk staff.
• Balance cash till and operate the reception computer.

Skills

Financial

Managerial / Operational

Hospitality

Job description

La Mon Hotel & Country Club in Comber, Northern Ireland, is seeking a Reception Supervisor to oversee front desk operations, cash handling and reservations, ensuring guest comfort and satisfaction.

The role includes supervising front desk staff, training, balancing cash, managing the switchboard, handling guest requests, and maintaining records to hotel standards. Applicants must have right to work in the UK and strong English; a professional appearance and reliable transport are essential.