Senior Front Desk & Guest Experience Lead

La Mon Hotel & Country Club; Moneyreagh; Sur place; GBP 18 000 - 23 000; Plein temps

Résumé du poste

La Mon Hotel & Country Club in Comber seeks a Senior Receptionist to ensure smooth front-office operations, handle cash and reservations, and deliver outstanding guest experiences. You will balance tills, respond to inquiries, and support the reception team in a busy, four-star hotel setting.

The role emphasizes guest satisfaction, professional appearance, and reliability in a hospitality-focused environment, with opportunities for training and career progression within the hotel group.

Qualifications

• Right to work in the United Kingdom.
• Good command of English.
• Must maintain a professional appearance.
• Transportation needed due to location.

Responsabilités

• Welcome guests warmly and professionally, creating a positive first impression.
• Manage guest check-ins, check-outs, room allocations and reservations.
• Respond to calls, emails and guest inquiries promptly.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest complaints professionally and ensure timely resolutions.
• Assist the Front Office Manager in supervising the reception team.
• Maintain accurate guest records and registration details.
• Balance cash till and process payments at the end of shifts.

Connaissances

Financial

Managerial / Operational

Hospitality

Description du poste

La Mon Hotel & Country Club in Comber seeks a Senior Receptionist to ensure smooth front-office operations, handle cash and reservations, and deliver outstanding guest experiences. You will balance tills, respond to inquiries, and support the reception team in a busy, four-star hotel setting.

The role emphasizes guest satisfaction, professional appearance, and reliability in a hospitality-focused environment, with opportunities for training and career progression within the hotel group.