Receptionist

La Mon Hotel & Country Club

Moneyreagh

On-site

GBP 17,000 - 19,000

Full time

2 days ago

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Job summary

La Mon Hotel & Country Club in Comber, Northern Ireland, is seeking a Receptionist to join its frontline team. You will manage reservations, balance cash, and deliver friendly service to all guests.

This role requires a professional appearance, good English, and reliable transport to reach the location. The position is full-time with hourly pay and opportunities to advance within the hospitality sector. The hotel offers a four-star luxury experience and guest-centred service.

Qualifications

Right to work in the United Kingdom.
Good command of English language.
Professional appearance required.
Own transport due to location.

Responsibilities

Greet guests and handle reservations with a friendly approach.
Balance cash till, handle cash daily, and maintain tills.
Operate reception computer, switchboard, and maintain records.
Process meals and accommodation bookings and outgoing mail.
Maintain reception area, hygiene standards, and security procedures.
Provide daily information to relevant departments and resolve inquiries.

Skills

Financial

Managerial / Operational

Hospitality

Job description

Job Description

Location: La Mon Hotel & Country Club, 41 Gransha Road, Comber

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We have an exciting new role to join our growing team.

We are looking for a Receptionist to maintain Cash handling, balancing, reconciliations and reservations. To ensure the comfort and satisfaction of all guests and customers.

About The Role

Main tasks and duties

To maintain and adhere to the company’s health and safety policies;
To greet customers with a friendly and approachable manner;
To ensure facilities hygiene standards are maintained to hotel standards;
To maintain and operate the reception area to hotel standards;
To operate the reception computer and balance the cash till at the end of every shift;
To ensure operation of the switchboard, dealing with all customer and telephone enquiries;
To maintain all reception records and ledgers as directed by management;
Booking and reservations for meals, and accommodation;
Processing all outgoing mails
To provide the relevant departments with daily information i.e. bookings, resident count or any relevant changes or amendments;
To ensure all opening procedures and security are adhered to for the protection of staff and property and customers as a whole;
To promote and sell the hotel and its products in a friendly and helpful manner;
To greet staff in a friendly and approachable manner;
To ensure the hotel lobby is kept clean and tidy to hotel standards;
To clear glasses/cups etc that may be in the hotel lobby;
To deal and handle with customer complaints and requests;
To maintain a high standard of personal hygiene and appearance;
To ensure effective communication with management and peers;
To attend training courses as and when necessary;
To check and accept deliveries of goods and equipment as necessary
To maintain proper and accurate records of all sales, guest accounts as required;
To ensure that due care is taken for the health and safety of yourself, other employees, residents, members, and any other persons on the premises;
Report and where appropriate take action on any incident, fire, loss, or damage;
To report all maintenance issues and take appropriate action;

Any other duties and responsibilities as requested by the management.

Skills Needed

Financial, Managerial / Operational, Hospitality

About The Company

La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer.

With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be.

Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.

Company Culture

La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need.

With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.

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