Senior Front Office Lead — Guest Experience Expert

La Mon Hotel and Country Club; Newtownards; On-site; GBP 18,000 - 24,000; Full time

Job summary

La Mon Hotel & Country Club in Northern Ireland is seeking a Senior Receptionist to join our front office team. You will manage guest check-ins/outs, reservations, and cash handling, ensuring a warm, professional welcome and accurate records.

You'll supervise the reception team, assist with training, and coordinate with other departments to deliver exceptional guest experiences. A professional appearance and reliable transport to our location are required.

Qualifications

• Right to Work in the United Kingdom.
• Good Command of English Language.
• Must have a professional appearance.
• Need transportation due to location.

Responsibilities

• Welcome guests warmly and professionally, creating a positive first impression.
• Manage guest check-ins, check-outs, room allocations and reservations.
• Respond to telephone calls, emails and guest enquiries promptly.
• Provide accurate information about hotel facilities, services, local attractions and transport.
• Handle guest complaints and concerns professionally, ensuring timely and satisfactory resolutions.
• Support the Front Office Manager in supervising and coordinating the reception team.
• Assist with training and mentoring new receptionists.
• Maintain accurate guest records, bookings and registration details.
• Liaise with housekeeping to ensure rooms are ready for arriving guests.
• Coordinate with food and beverage and other departments to ensure excellent guest experiences.
• Monitor arrivals, departures, VIP guests and special occasions.
• Process guest payments, deposits, refunds and invoices accurately.

Skills

Cost Management

Leading Teams

Exceptional Customer Service

Business Computer Systems

Job description

La Mon Hotel & Country Club in Northern Ireland is seeking a Senior Receptionist to join our front office team. You will manage guest check-ins/outs, reservations, and cash handling, ensuring a warm, professional welcome and accurate records.

You'll supervise the reception team, assist with training, and coordinate with other departments to deliver exceptional guest experiences. A professional appearance and reliable transport to our location are required.