Guest Experience Specialist - Fun-Filled Centre Perks

South East; Cambourne; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Retail discounts

Best Doctors

Free bowling

Free food

Enhanced leave

Employee assistance

Job summary

Tenpin in Cambourne, United Kingdom, is seeking a Customer Service Assistant to deliver an outstanding guest experience across reception bookings, events, and bar service in a vibrant family entertainment centre.

You will be friendly, proactive, and flexible to work evenings and weekends, with a willingness to assist across Laser Arena, Escape Rooms, karaoke, and food/beverage service. This role offers opportunities to develop within the Tenpin team.

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised, strong attention to detail and a strong team player.

Responsibilities

• Provide an excellent customer experience by managing reception bookings.
• Address enquiries, identify sales opportunities, host events, maintain cleanliness and prepare food and drinks.
• Work across departments: Laser Arena, Escape Room experiences, karaoke rooms, and bar service.

Skills

Fast-paced environment

Customer service

Flexible hours

Evenings & weekends

Team player

Attention to detail

Job description

Tenpin in Cambourne, United Kingdom, is seeking a Customer Service Assistant to deliver an outstanding guest experience across reception bookings, events, and bar service in a vibrant family entertainment centre.

You will be friendly, proactive, and flexible to work evenings and weekends, with a willingness to assist across Laser Arena, Escape Rooms, karaoke, and food/beverage service. This role offers opportunities to develop within the Tenpin team.