Guest Experience Specialist: Front Desk & Reservations

Holiday Inn Bournemouth; Lower Blandford St Mary; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Hotel discounts

Stream pay

EAP (24/7)

Incentives

Flexible working

Staff meals

Gym access

Career breaks

Free parking

Job summary

Aimbridge Hospitality is seeking a Guest Service Assistant to deliver exceptional service at the front desk. You will greet guests, assist with check-in and check-out, handle inquiries and bookings, and provide local information to ensure a memorable stay.

You will work closely with the hotel team to maintain a welcoming, well-organized reception area and support operations to ensure a first-class guest experience.

Qualifications

• Excellent communication skills, both verbal and written, to interact with guests and colleagues.
• Strong organisational skills to manage reservations, check-ins/outs and front desk flow.
• Attention to detail to ensure accurate guest information and bookings.
• Basic computer skills and familiarity with hotel management software such as Opera or Fidelio.

Responsibilities

• Greet guests and assist with check-in and check-out, handling inquiries and complaints.
• Manage reservations and provide information about local attractions.
• Maintain a clean and organized front desk workspace and support colleagues across departments.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality is seeking a Guest Service Assistant to deliver exceptional service at the front desk. You will greet guests, assist with check-in and check-out, handle inquiries and bookings, and provide local information to ensure a memorable stay.

You will work closely with the hotel team to maintain a welcoming, well-organized reception area and support operations to ensure a first-class guest experience.