Guest Experience Specialist: Front Desk & F&B (Casual)

Interstate Europe Hotels & Resorts; England; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Hotel discounts

Staff training & development

Stream pay as earned

Employee assistance programme

Uncapped incentives

Flexible working opportunities

Gym access

Career and lifestyle breaks

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant for front office and food & beverage with casual hours. You will greet guests, assist with check-in/check-out, handle inquiries and bookings, and help deliver a warm, 5-star guest experience across the hotel.

You will work closely with colleagues across departments to maintain a smooth operation, use basic IT tools, and uphold brand standards in a fast-paced environment.

Qualifications

• Communication skills: interact with guests, colleagues and stakeholders daily.
• Organisational skills: manage guest reservations, check-in/out, and front desk operations.
• Attention to detail: ensure all guest information and bookings are accurate.
• Technical skills: basic computer skills (MS Office, email, internet); familiarity with Opera or Fidelio is an advantage.

Responsibilities

• Greet guests and assist with check-in/check-out, inquiries and complaints.
• Book reservations and provide information about local attractions.
• Maintain a clean, organised workspace and support colleagues across departments.
• Remain calm and professional in high-pressure situations to ensure a positive guest experience.

Job description

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant for front office and food & beverage with casual hours. You will greet guests, assist with check-in/check-out, handle inquiries and bookings, and help deliver a warm, 5-star guest experience across the hotel.

You will work closely with colleagues across departments to maintain a smooth operation, use basic IT tools, and uphold brand standards in a fast-paced environment.