Assistant Front of House Manager

Harri; Crewe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program – Hospialt

Refer a friend scheme

Free parking

More perks

Job summary

Crewe Hall Hotel & Spa, part of The QHotels Collection, is seeking an enthusiastic receptionist to join our Front of House team. You will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/out, and seamless guest experiences throughout their stay.

Role requires a focus on high standards, effective communication, and collaborative teamwork with the Front of House Manager to enhance guest satisfaction and revenue opportunities.

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent
• People management experience
• Quality & standards driven
• Outstanding customer service skills
• Conflict resolution

Responsibilities

• Reception is the first impression of the hotel a guest will experience; you’ll support the Front of House Manager and be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, handle guest issues and complaints and maximise revenue.
• Support the Front of House Manager; manage guest stays, review room allocation, advise on rates, packages and promotions, handle guest issues and complaints and maximise revenue.

Skills

Front office experience

People management

Customer service

Conflict resolution

Sales & upselling

Job description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

• Previousexperience within a front office,receptionor front of house position, or equivalent
• People management experience
• Quality & standardsdriven
• Outstanding customer service skills
• Conflict resolution

Curious to find out more?

Crewe Hall Hotel & Spa is located just outside Crewe and is a 4*, 117-bedroom property. Our hotel has the Brasserie restaurant and terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, two tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

Compensation: Competitive salary