Guest Experience Concierge – Front Desk & Service

Harri; Leeds; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free health club

Golf discounts

QHotels discounts

Family & Friends discounts

Training & qualifications

Learning & development

Employee assistance program

Refer a friend

Free parking

Job summary

Oulton Hall Hotel, Spa & Golf Resort, part of The QHotels Collection, invites you to join our team as a front desk host. You will be the first point of contact for guests, greeting arrivals, assigning rooms, processing payments, and handling general administration.

A friendly, professional approach ensures guest satisfaction throughout their stay. Located just outside Leeds, this 4*, 152-bedroom hotel offers leisure facilities and dining options, with a commitment to diversity and inclusion in

Qualifications

• Passion for customer service.
• Have worked in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties.
• Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Skills

Customer service

Guest relations

Communication skills

Conflict resolution

Multitasking

Time management

Job description

Oulton Hall Hotel, Spa & Golf Resort, part of The QHotels Collection, invites you to join our team as a front desk host. You will be the first point of contact for guests, greeting arrivals, assigning rooms, processing payments, and handling general administration.

A friendly, professional approach ensures guest satisfaction throughout their stay. Located just outside Leeds, this 4*, 152-bedroom hotel offers leisure facilities and dining options, with a commitment to diversity and inclusion in