Guest Service Assistant

RBH Hospitality Management Ltd; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Enhanced maternity / parental leave

Course Sponsorship

Refer a Friend £250 per referral (up 2

Flexible working arrangements

Wagestream – access to paid earnings

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd. is seeking a friendly and proactive Receptionist to greet guests, manage check-ins and inquiries, and deliver exceptional service at our London-area hotel.

You will be the first point of contact for guests, ensuring a warm welcome, smooth arrivals, and efficient departures while assisting with local recommendations and a seamless guest experience.

Qualifications

• People person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, handling guest inquiries and coordinating with the team.
• Detail-focused and organised to ensure reservations and check-outs run smoothly.
• Flexible, energetic, and able to work in a fast-paced hotel environment.

Responsibilities

• Be the first welcome guests see and the friendly voice on check-in and check-out.
• Handle bookings, check-ins, check-outs and guest requests with efficiency and courtesy.
• Act as local expert for brunch spots, sights and experiences to elevate stays.
• Multitask across calls, reservations, and inquiries while maintaining a positive vibe.
• Keep the front desk tidy and welcoming, coordinating with housekeeping and maintenance.
• Ensure seamless collaboration with other departments to meet guest needs.
• Surprise guests with thoughtful touches and personal service to enhance stays.

Skills

People skills

Guest service

Communication

Team player

Problem solving

Organised

Job description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT

OUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.