Guest Service Assistant

RBH; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

An additional day's leave for your生日

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant to warmly welcome guests, manage check-ins/outs and handle inquiries at our London location. You will ensure accurate bookings, payments, and smooth guest experiences throughout their stay.

Join a team that values flexibility, service excellence, and a proactive attitude in a fast-paced hotel environment.

Qualifications

• Be friendly and connect with guests.
• Excellent spoken and written English.
• Detail-oriented with guest reservations.

Responsibilities

• Be the friendly face that welcomes guests from check‑in to check‑out.
• Handle check-ins, check-outs and guest questions with ease.
• Assist guests with recommendations and directions to local attractions.
• Process bookings and payments accurately for a hassle-free stay.
• Collaborate with housekeeping/maintenance to fulfil requests swiftly.
• Maintain a sharp front desk appearance and professional vibe.

Skills

People skills

Communication

Attention to detail

Problem solving

Team player

Adaptability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Our Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• 30% F&B discount at RBH hotels
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

What We Need From You

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .