Guest Experience Specialist – Entertainment Center

Tenpin Ltd (part of Ten Entertainment Ltd); Birmingham; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Free Bowling for family

Retailer discounts

Free Food

Enhanced Maternity/Paternity/Adoption

Medicash Health Care Cash Back

Employee Assistance Programme

Free counselling

Life assurance - 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Résumé du poste

Tenpin Ltd (part of Ten Entertainment Ltd) is hiring a Customer Service Assistant to manage reception bookings, answer enquiries, and help host events across our venues. You will serve food and drinks, keep the centre clean, and ensure a welcoming, high-energy experience for guests.

The role requires confidence, energy and a positive attitude. Applicants should be fully flexible, including evenings and weekends, and thrive in a fast-paced environment while delivering excellent customer service.

Qualifications

• Confident, energetic and positive attitude.
• Fully flexible, including evenings and weekends.
• Enjoys fast-paced environments.
• Excellent customer service and communication skills.

Responsabilités

• Provide an excellent customer experience by managing reception bookings and enquiries.
• Identify sales opportunities and host events.
• Serve food and drinks and keep the centre clean and welcoming.
• Work across departments from Laser Arena to karaoke rooms and parties.
• Be proactive, efficient and a strong team player.

Connaissances

Customer service

Communication skills

Team player

Flexible hours

Friendly

Description du poste

Tenpin Ltd (part of Ten Entertainment Ltd) is hiring a Customer Service Assistant to manage reception bookings, answer enquiries, and help host events across our venues. You will serve food and drinks, keep the centre clean, and ensure a welcoming, high-energy experience for guests.

The role requires confidence, energy and a positive attitude. Applicants should be fully flexible, including evenings and weekends, and thrive in a fast-paced environment while delivering excellent customer service.