Guest Experience Specialist (Customer Care)

McDonald's United Kingdom; Whetstone; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Job summary

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of our restaurant. You will engage with customers, ensure the dining area and toilets are clean, and help create a warm, welcoming atmosphere. You’ll assist with events, balloons for kids, and support a high-energy service environment.

Strong communication and a friendly attitude are essential to success. Ideal candidates will be cheerful, attentive, and able to connect with customers to ensure satisfaction.

Qualifications

• Friendly, welcoming and courteous behaviour.
• Strong communication and listening skills.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Deal with customers and ensure smooth running in customer areas.
• Make children feel welcome and engage with customers.
• Assist with events, balloons and special occasions when needed.
• Maintain high standards of cleanliness in dining area and toilets.
• Keep management informed about customer satisfaction and issues.

Job description

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of our restaurant. You will engage with customers, ensure the dining area and toilets are clean, and help create a warm, welcoming atmosphere. You’ll assist with events, balloons for kids, and support a high-energy service environment.

Strong communication and a friendly attitude are essential to success. Ideal candidates will be cheerful, attentive, and able to connect with customers to ensure satisfaction.