Customer Care & Guest Experience Specialist

McDonald's United Kingdom; England; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of our restaurant. You will greet customers, help ensure smooth service in the dining area, and assist with special events while keeping facilities clean and welcoming.

The role requires a genuine smile, strong communication, and energy to work in a fast-paced setting. You will join a team that values service, inclusion and community across varied shifts.

Qualifications

• Be available to work on both weekdays and weekends
• Friendly and courteous, with a genuine smile
• Strong communication and energy for a fast-paced environment

Responsibilities

• Deal with customers and ensure smooth operation in customer areas
• Maintain high standards of cleanliness in dining and toilets
• Establish and maintain positive communication with customers and update the manager on satisfaction
• Support events and create a welcoming atmosphere for guests

Skills

Customer service

Communication

Teamwork

Shift flexibility

Job description

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of our restaurant. You will greet customers, help ensure smooth service in the dining area, and assist with special events while keeping facilities clean and welcoming.

The role requires a genuine smile, strong communication, and energy to work in a fast-paced setting. You will join a team that values service, inclusion and community across varied shifts.