Guest Experience Specialist

McDonald's United Kingdom; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on break

Overnight pay premium

Career development & apprenticeships

Exclusive discounts

Job summary

McDonald's United Kingdom is hiring for a Customer Care role at our restaurant. You'll be the face of the brand, delivering warm hospitality, keeping areas clean, and helping customers with queries.

No experience is necessary as full training is provided. You’ll join a supportive team, participate in events, enjoy flexible hours, free meals on breaks, and benefits designed to help you grow.

Qualifications

• No experience required; full training provided.
• Excellent communication and hospitality skills.
• Ability to thrive in a dynamic restaurant environment.

Responsibilities

• Deliver high hospitality and cleanliness standards.
• Provide a personal touch to customers to make visits memorable.
• Engage with customers, identify opportunities, and troubleshoot issues.
• Go the extra mile to ensure guests feel welcomed.
• Create a warm atmosphere and support restaurant events.
• Follow training and company guidelines, maintaining safety and hygiene.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member to foster a positive environment.

Skills

Friendly & welcoming demeanor

Communication skills

Hospitality mindset

Team player

Job description

McDonald's United Kingdom is hiring for a Customer Care role at our restaurant. You'll be the face of the brand, delivering warm hospitality, keeping areas clean, and helping customers with queries.

No experience is necessary as full training is provided. You’ll join a supportive team, participate in events, enjoy flexible hours, free meals on breaks, and benefits designed to help you grow.