Guest Experience Specialist

Crest Hotels Group; West of England; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Family rate

Milestone anniversaries

F&B discount

Meals on duty

Hospitality rewards

Retail & dining discounts

Employee assistance program

Job summary

Crest Hotels Group in the United Kingdom is seeking a Guest Service Assistant for Almondsbury Inn & Lounge. You will warmly welcome guests, assist with check-in and ensure a high standard of service throughout their stay in a fast-paced hotel environment.

The role emphasizes strong communication, attention to detail, and a friendly, professional demeanor. Training is available if you are motivated, with opportunities to grow within the team and contribute to memorable guest experiences.

Qualifications

• Experience in hospitality or customer service is preferred.
• Willingness to learn and be trained in hotel operations.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Provide excellent customer service and address guest inquiries and concerns.
• Check guests in and out of the hotel, ensuring accuracy of information.
• Assist guests with luggage, transportation, and other requests.
• Handle guest complaints or issues promptly and effectively.
• Maintain knowledge of hotel services, amenities, and local attractions.
• Process payments and maintain accurate records.
• Collaborate with other hotel staff to ensure a seamless guest experience.

Skills

Hospitality

Communication

Multilingual (optional)

Prioritization

Job description

Crest Hotels Group in the United Kingdom is seeking a Guest Service Assistant for Almondsbury Inn & Lounge. You will warmly welcome guests, assist with check-in and ensure a high standard of service throughout their stay in a fast-paced hotel environment.

The role emphasizes strong communication, attention to detail, and a friendly, professional demeanor. Training is available if you are motivated, with opportunities to grow within the team and contribute to memorable guest experiences.