Guest Experience Ambassador Front Desk & Bar Service

Almondsbury Inn & Lounge; Bristol; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Meals on duty provided

50% off Food & Beverage

Employee Assistance Programme

Hospitality Rewards

Same day online GP appointments

Job summary

Almondsbury Inn & Lounge is seeking a Guest Service Assistant to warmly welcome guests, check them in, and provide service throughout their stay. The role is ideal for someone who can adapt to bar service and contribute to memorable experiences for guests. Training is available for the right attitude and team fit.

The position emphasizes exceptional communication, attention to detail, and the ability to problem-solve in a dynamic hotel environment, delivering smiles and smooth guest experiences.

Qualifications

• Hospitality experience or a positive attitude and willingness to train.
• Excellent guest handling and communication skills.
• Ability to multitask in a fast-paced hotel environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Provide excellent customer service and address guest inquiries and concerns.
• Check guests in and out of the hotel, ensuring information accuracy.
• Assist guests with luggage, transportation, and other requests.
• Handle guest complaints promptly and effectively.
• Maintain knowledge of hotel services and local attractions.
• Process payments and keep accurate records.
• Collaborate with hotel staff to ensure a seamless guest experience.

Skills

Hospitality

Customer service

Communication

Multilingual

multitasking

Tools

Reservation systems

Job description

Almondsbury Inn & Lounge is seeking a Guest Service Assistant to warmly welcome guests, check them in, and provide service throughout their stay. The role is ideal for someone who can adapt to bar service and contribute to memorable experiences for guests. Training is available for the right attitude and team fit.

The position emphasizes exceptional communication, attention to detail, and the ability to problem-solve in a dynamic hotel environment, delivering smiles and smooth guest experiences.