Guest Service Assistant - Bristol

Almondsbury Inn & Lounge; Bristol; On-site; GBP 6,500 - 13,000; Full time

Benefits offered by this job

£35 BB per night colleague rate

£70 BB per night for Friends andFamily

Milestone employment anniversaries

50% off Food & Beverage in our hotels

Meals on duty provided

Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme and same

Quarterly Shining Star recognition

Annual colleague celebrations

Job summary

Almondsbury Inn & Lounge in Bristol invites applications for a Guest Service Assistant. You will warmly welcome guests, handle check-ins/outs, and assist with enquiries, ensuring a seamless stay.

The role emphasizes outstanding hospitality, attention to detail, and strong communication. Training is available, and the team values flexibility, adaptability, and a dedication to memorable guest experiences.

Qualifications

• Greet and welcome guests in a friendly and professional manner.
• Provide excellent customer service and address guest inquiries and concerns.
• Handle guest complaints or issues promptly and effectively.
• Maintain knowledge of hotel services, amenities, and local attractions.
• Familiarity with hotel operations and reservation systems is preferred.
• Bilingual or multilingual proficiency is a plus.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Professional phone etiquette and customer service skills.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of the hotel, ensuring accuracy of information
• Assist guests with luggage, transportation, and other requests
• Handle guest complaints or issues promptly and effectively
• Maintain knowledge of hotel services, amenities, and local attractions
• Process payments and maintain accurate records
• Collaborate with other hotel staff to ensure a seamless guest experience

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Job description

The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.

• Greet and welcome guests in a friendly and professional manner
• Provide excellent customer service and address guest inquiries and concerns
• Check guests in and out of the hotel, ensuring accuracy of information
• Assist guests with luggage, transportation, and other requests
• Handle guest complaints or issues promptly and effectively
• Maintain knowledge of hotel services, amenities, and local attractions
• Process payments and maintain accurate records
• Collaborate with other hotel staff to ensure a seamless guest experience
  Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.
• Strong hospitality skills with a genuine desire to provide exceptional guest service
• Bilingual or multilingual proficiency is a plus
• Excellent communication skills, both verbal and written
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Professional phone etiquette and customer service skills
• Familiarity with hotel operations and reservation systems is preferred

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests. The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!

As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position. Please note that this is not an exhaustive list of responsibilities or skills required for this position.

Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.

• £35 BB per night colleague rate
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations

Guest Service Assistant 40 Hours