Guest Service Assistant

Crest Hotels Group; West of England; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Family rate

Milestone anniversaries

F&B discount

Meals on duty

Hospitality rewards

Retail & dining discounts

Employee assistance program

Job summary

Crest Hotels Group in the United Kingdom is seeking a Guest Service Assistant for Almondsbury Inn & Lounge. You will warmly welcome guests, assist with check-in and ensure a high standard of service throughout their stay in a fast-paced hotel environment.

The role emphasizes strong communication, attention to detail, and a friendly, professional demeanor. Training is available if you are motivated, with opportunities to grow within the team and contribute to memorable guest experiences.

Qualifications

• Experience in hospitality or customer service is preferred.
• Willingness to learn and be trained in hotel operations.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Provide excellent customer service and address guest inquiries and concerns.
• Check guests in and out of the hotel, ensuring accuracy of information.
• Assist guests with luggage, transportation, and other requests.
• Handle guest complaints or issues promptly and effectively.
• Maintain knowledge of hotel services, amenities, and local attractions.
• Process payments and maintain accurate records.
• Collaborate with other hotel staff to ensure a seamless guest experience.

Skills

Hospitality

Communication

Multilingual (optional)

Prioritization

Job description

Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.

The Role of Guest Service Assistant

The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.

The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.

Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.

The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Provide excellent customer service and address guest inquiries and concerns
• Check guests in and out of the hotel, ensuring accuracy of information
• Assist guests with luggage, transportation, and other requests
• Handle guest complaints or issues promptly and effectively
• Maintain knowledge of hotel services, amenities, and local attractions
• Process payments and maintain accurate records
• Collaborate with other hotel staff to ensure a seamless guest experience

Skills:

• Strong hospitality skills with a genuine desire to provide exceptional guest service
• Bilingual or multilingual proficiency is a plus
• Excellent communication skills, both verbal and written
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Familiarity with hotel operations and reservation systems is preferred

As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.

Please note that this is not an exhaustive list of responsibilities or skills required for this position.

• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments