Guest Experience Specialist

Dalata Hotel Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Employee room rate (€/£60)

Friends & Family rate 30%

Extra annual leave day

Employee Assistance Programme

Cycle to Work / Transport schemes

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group is hiring a Front Desk/Reception team member for our UK hotels. You will greet guests, register arrivals, answer inquiries, manage room keys, and update guest information.

Join our team to support reservations, assist other departments, and contribute to a welcoming guest experience at a 3–4 star hotel in Greater London. Full-time position with growth opportunities.

Qualifications

• Excellent customer service is essential.
• Ability to work independently and take initiative.
• Outstanding communication skills in person and over the phone.
• Ability to remain calm and perform well under pressure.
• Experience in 3/4-star hotels is desirable but not essential.

Responsibilities

• Greet and welcome guests as they arrive.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.
• Assist other departments as and when needed.

Skills

Excellent customer service

Independent & initiative

Outstanding communication

Calm under pressure

Hotel front desk experience

Job description

Dalata Hotel Group is hiring a Front Desk/Reception team member for our UK hotels. You will greet guests, register arrivals, answer inquiries, manage room keys, and update guest information.

Join our team to support reservations, assist other departments, and contribute to a welcoming guest experience at a 3–4 star hotel in Greater London. Full-time position with growth opportunities.