Guest Experience Concierge – Career Growth & Perks

Dalata Hotel Group; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€ / £60 Employee rate on rooms for all

30% Off Friends & Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access (HR info)

Development opportunities through Dal

Staff appreciation Initiatives

Job summary

Dalata Hotel Group is seeking a Receptionist to warmly welcome guests and handle check-in duties at our Glasgow area hotel. You will respond to inquiries, process payments, and maintain guest information in our system.

The role emphasizes excellent customer service, the ability to work flexible shifts, and strong communication in a fast-paced hospitality environment. Training and development through Dalata Academy are offered.

Qualifications

• Excellent customer service skills.
• Flexibility with shifts including mornings and evenings.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Ability to remain calm and perform well under pressure.
• Experience in 3/4-star hotels is desirable but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Customer service

Shift flexibility

Independent work

Communication skills

Calm under pressure

Hotel experience desired

Job description

Dalata Hotel Group is seeking a Receptionist to warmly welcome guests and handle check-in duties at our Glasgow area hotel. You will respond to inquiries, process payments, and maintain guest information in our system.

The role emphasizes excellent customer service, the ability to work flexible shifts, and strong communication in a fast-paced hospitality environment. Training and development through Dalata Academy are offered.