Guest Experience Host — Hotel Reception

Dalata Hotel Group plc; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

F&B discount

Employee room rate

Friends & Family rate 30%

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group plc is seeking a Receptionist to warmly welcome guests, register and process payments, and provide information about facilities and local attractions. You will manage room key security and keep guest details up to date in the system while handling reservations with accuracy.

We value excellent customer service, the ability to work independently, and calm composure under pressure. Prior 3/4-star hotel experience is helpful but not required, with opportunities for internal

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Customer service

Independence

Communication

Under pressure

Hotel experience

Job description

Dalata Hotel Group plc is seeking a Receptionist to warmly welcome guests, register and process payments, and provide information about facilities and local attractions. You will manage room key security and keep guest details up to date in the system while handling reservations with accuracy.

We value excellent customer service, the ability to work independently, and calm composure under pressure. Prior 3/4-star hotel experience is helpful but not required, with opportunities for internal