Guest Experience Host | Front Desk & Growth Path

Dalata Hotel Group plc; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff appreciation initiatives

Job summary

Dalata Hotel Group is seeking a Receptionist to warmly welcome guests, handle registrations and payments, and provide local information. The role supports front desk operations and requires professionalism and a guest-first attitude.

The position offers opportunities for internal growth within our Dalata Academy and a positive, team-oriented environment in our hotels across the UK and Europe.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local information.
• Ensure the security of room keys.
• Update guest information in the computer system.
• Take and confirm reservations for guests.
• Assist other departments as needed.

Skills

Customer service

Independence

Communication

Calm under pressure

Job description

Dalata Hotel Group is seeking a Receptionist to warmly welcome guests, handle registrations and payments, and provide local information. The role supports front desk operations and requires professionalism and a guest-first attitude.

The position offers opportunities for internal growth within our Dalata Academy and a positive, team-oriented environment in our hotels across the UK and Europe.