Guest Services Associate — Growth & Perks

Dalata Hotel Group; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals

50% F&B discount

Employee room rate 60

Friends & Family 30%

Extra leave day

Employee assistance

Cycle to work

Pension access

Dalata Academy

Staff events

Job summary

Dalata Hotel Group is seeking a friendly front desk host to welcome guests on arrival, register guests and process payments. You will respond to inquiries about hotel facilities and local information, ensure key security, and keep guest records up to date.

Strong communication and composure are essential, with 3/4-star hotel experience preferred but not required. Join a supportive team and develop your career with Dalata Academy; internal advancement opportunities across UK properties are

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and take initiative.
• Great diplomacy, tact and problem-solving in busy periods.
• Calm, professional demeanor under pressure.
• Experience in 3/4-star hotel is desirable but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local info.
• Ensure the security of room keys and update guest records in the system.
• Take and confirm reservations for guests.

Skills

Customer service

Communication

Independence/Initiative

Under pressure

Hospitality experience

Job description

Dalata Hotel Group is seeking a friendly front desk host to welcome guests on arrival, register guests and process payments. You will respond to inquiries about hotel facilities and local information, ensure key security, and keep guest records up to date.

Strong communication and composure are essential, with 3/4-star hotel experience preferred but not required. Join a supportive team and develop your career with Dalata Academy; internal advancement opportunities across UK properties are