Front Desk & Guest Services Specialist

Dalata Hotel Group plc; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day (5 days up to 5

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Job summary

Dalata Hotel Group plc is seeking a Receptionist to greet and welcome guests at our Newcastle upon Tyne property, register guests, process payments and answer inquiries about facilities and local tourism. You will update guest information in the system, manage reservations, and help maintain security of keys while delivering friendly, professional service in a busy hotel environment.

We offer development through the Dalata Academy, internal opportunities, and a range of benefits to support your

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Excellent customer service

Independent work

Communication skills

Calm under pressure

Job description

Dalata Hotel Group plc is seeking a Receptionist to greet and welcome guests at our Newcastle upon Tyne property, register guests, process payments and answer inquiries about facilities and local tourism. You will update guest information in the system, manage reservations, and help maintain security of keys while delivering friendly, professional service in a busy hotel environment.

We offer development through the Dalata Academy, internal opportunities, and a range of benefits to support your