Guest Experience & Service Desk Coordinator

Rapport Guest Services; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Life assurance

Cash rewards

Contributory pension scheme

Wellness programs

Employee Assistance Program

Digital GP services

Learning and development opportunities

WOW Awards

Paid day off

Job summary

Rapport Guest Services is recruiting a Space Coordinator for our client at Fenchurch Street, London. The role is full-time and based in-office, supporting a Fortune Global 500 client with reservations, events, and guest services.

You will work with a diverse team to deliver exceptional customer experiences and coordinate with multiple internal teams and vendors. The ideal candidate brings hospitality background and reception experience, strong interpersonal skills, and proficiency in MS Word and

Qualifications

• Ideal candidate has hospitality background with reception experience.
• Strong interpersonal and communication skills are essential.
• Team player who can work with a diverse group.
• Proficient with MS Word and Excel.
• Willingness to adapt to changing business needs.

Responsibilities

• Provide reservations and events bookings for the business.
• Process all communications and requests promptly.
• Own each request and coordinate with customers to achieve outcomes.
• Coordinate with in-house teams and vendors for a seamless experience.
• Display flexibility for changes to restrictions and processes.
• Assist with ad-hoc duties and training where needed.
• Provide onsite customer support as required.
• Offer operational feedback to enable service development.
• Compile and interpret operational reporting.
• Escalate issues to the Line Manager as appropriate.

Skills

Hospitality background

Reception experience

Interpersonal skills

Team player

MS Word

Excel

Job description

Rapport Guest Services is recruiting a Space Coordinator for our client at Fenchurch Street, London. The role is full-time and based in-office, supporting a Fortune Global 500 client with reservations, events, and guest services.

You will work with a diverse team to deliver exceptional customer experiences and coordinate with multiple internal teams and vendors. The ideal candidate brings hospitality background and reception experience, strong interpersonal skills, and proficiency in MS Word and