Guest Experience Host: Iconic Lobby & Service

ST James Facilities; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

ST James Facilities is seeking a Guest Experience Host to cover a reception desk at 20 Fenchurch Street. You will be the first point of contact for guests, visitors and occupiers, delivering a warm, hospitality-led experience in a busy, high-visibility environment.

You will manage calls, maintain documentation and reports, liaise with facilities teams, and support events. A proactive, customer-focused attitude and strong English communication are essential.

Qualifications

• Must have previous experience delivering exceptional customer service.
• Excellent command of English, both verbal and written.
• Experience using Microsoft Office, PowerPoint and Excel.

Responsibilities

• Take full ownership of the reception and front of house areas, liaising with cleaners and facilities.
• Greet guests and visitors, delivering exceptional service at all times.
• Answer calls promptly and route to the appropriate department.
• Maintain reception area, folders, procedures and reports.
• Create and deliver daily/weekly/monthly reports and data as required.
• Ensure health and safety procedures are followed and reported.
• Assist with events calendar and building activities.
• Report accidents or incidents as needed.
• Keep reception tidy and organised at all times.
• Perform other duties to support the client and building.

Skills

Exceptional customer service

English language fluency

Interpersonal skills

Punctuality

Proactive attitude

Hospitality mindset

Tools

Microsoft Office

PowerPoint

Excel

Job description

ST James Facilities is seeking a Guest Experience Host to cover a reception desk at 20 Fenchurch Street. You will be the first point of contact for guests, visitors and occupiers, delivering a warm, hospitality-led experience in a busy, high-visibility environment.

You will manage calls, maintain documentation and reports, liaise with facilities teams, and support events. A proactive, customer-focused attitude and strong English communication are essential.