Front Desk & Guest Services Specialist

Rapport; Greater London; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Pension scheme

Wellness programs

Employee Assistance Program

Digital GP

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in London is seeking a Dedicated Network Receptionist to deliver a warm, professional welcome to visitors, clients and occupiers at 40 Leadenhall. You will manage the reception desk, check-in guests, maintain a polished lobby, and support front-of-house operations while representing both Rapport and our client to the highest standard.

The role suits someone confident working independently in a busy corporate environment, with a 40-hour week and a shift rota between 7 AM

Qualifications

• Experience in corporate or luxury FOH environments.
• Excellent guest service and communication skills.
• Proactive, detail-oriented and well organised.
• Proficient in Microsoft Office and standard office software.

Responsibilities

• Deliver a warm, professional and consistently high standard of service to all visitors, clients and occupiers.
• Manage the reception desk and visitor check-in process efficiently, ensuring a seamless and welcoming arrival experience.
• Maintain a polished, organised and inviting reception environment at all times.
• Support day-to-day front-of-house operations, responding proactively to guest and client needs.
• Uphold all building procedures, service standards and client expectations consistently.
• Work collaboratively with Security, building teams and occupiers to ensure a smooth and professional guest journey.
• Respond confidently to queries, requests and unexpected situations with professionalism and clarity.
• Act as a professional ambassador for Rapport and the client, representing both brands to the highest standard.

Skills

Customer service

Professional presence

Communication

Microsoft Office

Front of House

Independent worker

Tools

Microsoft Office

Job description

Rapport Guest Services in London is seeking a Dedicated Network Receptionist to deliver a warm, professional welcome to visitors, clients and occupiers at 40 Leadenhall. You will manage the reception desk, check-in guests, maintain a polished lobby, and support front-of-house operations while representing both Rapport and our client to the highest standard.

The role suits someone confident working independently in a busy corporate environment, with a 40-hour week and a shift rota between 7 AM