Guest Experience Host: Premium Front Desk Concierge

ST James Facilities; City Of London; On-site; GBP 23,000 - 29,000; Full time

Job summary

ST James Facilities is hiring a Guest Experience Host based at the reception desk of 20 Fenchurch Street. This front of house role is in a flagship, high-visibility building requiring a hospitality approach and superb customer service to all visitors.

You will greet guests, manage calls, coordinate with cleaners and facilities, and deliver accurate daily reports as part of a multi-disciplinary team on site.

Qualifications

• Must have previous experience in delivering exceptional customer service.
• Excellent command of English language, both verbal and written.

Responsibilities

• Take ownership of the reception and associated areas, coordinating with cleaners, facilities and maintenance.
• Ensure the St James folder, procedures and phone database are up to date; deliver monthly reports and FOH data.
• First point of contact for guests, visitors, occupiers and clients; answer questions and queries.
• Meet and greet guests and visitors, providing exceptional service.
• Answer calls promptly, identify needs and transfer as appropriate.
• Support lobby hosting in day rotations and maintain a calm, professional demeanor.
• Report accidents or incidents as needed.
• Assist with events calendar, pop ups and freebies for the building.
• Keep reception area organized, clean and tidy.
• Create and deliver daily/weekly/monthly buildings reports, key management and H&S compliance.

Skills

Customer service

English proficiency

Interpersonal skills

Punctuality and proactivity

Tools

Microsoft Office

PowerPoint

Excel

Job description

ST James Facilities is hiring a Guest Experience Host based at the reception desk of 20 Fenchurch Street. This front of house role is in a flagship, high-visibility building requiring a hospitality approach and superb customer service to all visitors.

You will greet guests, manage calls, coordinate with cleaners and facilities, and deliver accurate daily reports as part of a multi-disciplinary team on site.