Service Desk Coordinator - UK and Ireland

Rapport Guest Services; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Life assurance

Cash rewards

Contributory pension scheme

Wellness programs

Employee Assistance Program

Digital GP services

Learning and development opportunities

WOW Awards

Paid day off

Job summary

Rapport Guest Services is recruiting a Space Coordinator for our client at Fenchurch Street, London. The role is full-time and based in-office, supporting a Fortune Global 500 client with reservations, events, and guest services.

You will work with a diverse team to deliver exceptional customer experiences and coordinate with multiple internal teams and vendors. The ideal candidate brings hospitality background and reception experience, strong interpersonal skills, and proficiency in MS Word and

Qualifications

• Ideal candidate has hospitality background with reception experience.
• Strong interpersonal and communication skills are essential.
• Team player who can work with a diverse group.
• Proficient with MS Word and Excel.
• Willingness to adapt to changing business needs.

Responsibilities

• Provide reservations and events bookings for the business.
• Process all communications and requests promptly.
• Own each request and coordinate with customers to achieve outcomes.
• Coordinate with in-house teams and vendors for a seamless experience.
• Display flexibility for changes to restrictions and processes.
• Assist with ad-hoc duties and training where needed.
• Provide onsite customer support as required.
• Offer operational feedback to enable service development.
• Compile and interpret operational reporting.
• Escalate issues to the Line Manager as appropriate.

Skills

Hospitality background

Reception experience

Interpersonal skills

Team player

MS Word

Excel

Job description

We are delighted to be recruiting a Space Coordinators to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, 7 AM to 7 PM, with flexibility as per business needs)

Salary: £33,000 per annum

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Provide a range of services to the business including, but not limited to, reservations and events bookings
• Process all communications, queries and requests received through various tools in a timely and efficient manner
• Take full ownership of each assigned request and coordinate with customer to achieve desired outcomes
• Coordinate with various in-house teams and vendors to offer a seamless customer experience
• Display high levels of flexibility for any changes to restrictions and processes
• Execute any ad-hoc duties as requested by the Service Desk Team Lead
• Provide support and assistance where needed, including training of team members as appropriate
• Provide onsite customer support where required
• Provide operational feedback to enable service development
• Compile and interpret operational reporting
• Execute, and participate in, any new service streams to meet evolving business need
• Escalate issues to the Line Manager as appropriate
• Identify and build good working relationships with key customers

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally have a hospitality background with relevant reception experience.
• Having great interpersonal skills, an outgoing and vibrant personality.
• Team player while able to stay curious and support wider team.
• Be proficient in MS Word, Excel and similar software packages.
• Have the ability to work well under pressure and act both proactively and intuitively.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying.

Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.