Welcome Host

Rapport Guest Services; Greater London; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Travel discounts

Life assurance

Cash rewards

Contributory pension

Wellbeing programs

Employee Assistance Program

Digital GP services

Learning & development

WOW Awards

Paid day off

Résumé du poste

Rapport Guest Services, based at a Fortune Global 500 client’s office on Fenchurch Street, is recruiting a Welcome Host to deliver outstanding guest experiences and first-class reception. You will join a large, professional team focused on service excellence and memorable interactions with visitors and staff.

The ideal candidate is warm, proactive and a clear communicator with strong time management and attention to detail.

Qualifications

• Customer service experience preferred.
• Ability to spark immediate rapport with guests.
• Excellent communication and time management skills.
• Professional presentation and proactive attitude.

Responsabilités

• Provide excellent service to clients and visitors arriving to the office.
• Direct visitors to the correct person or meeting room.
• Offer refreshments to visitors.
• Provide accurate information by phone, email, and in person.
• Keep the reception area tidy and stocked with stationery.
• Liaise with internal and external stakeholders to ensure smooth operations.
• Support with ad-hoc requests as needed.

Connaissances

Customer service

Rapport building

Communication

Time management

Proactive

Flexible

Attention to detail

Outils

MS Office

Description du poste

We are recruiting a Welcome Host to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Time management is an integral part of this role. The ability to take ownership is key to success and fantastic communication is essential.

Type of contract: Full-time, Permanent

Hours: 40 per week (on a shift rota basis from Monday to Friday between 7 AM and 7 PM with flexibility as per client's needs)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Providing excellent service to clients and customers arriving to the office, ensuring the Receptionist's duties are carried out to the highest standards
• Directing visitors to the appropriate individual, meeting room, and office as required
• Offering refreshments to all visitors arriving
• Providing accurate information via telephone, email and in person in line with the agreed standards
• Ensuring the Reception area is tidy and presentable, with all necessary stationery and material
• Liaising with key internal and external stakeholders, ensuring the smooth day-to-day operations
• Supporting with ad-hoc requests as required by the business

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have previous customer service experience
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
• Demonstrate the ability to work independently and manage own workload

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.